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Helpful tips

  • Regularly check your Submittable account for messages. Our staff communicates with applicants  via Submittable messaging. To sign into your Submittable account, click here.

  • Please be sure to whitelist notification emails from Submittable and regularly check the email you used to
    sign up for your Submittable account. To sign into your Submittable account, click here.


  • Ensure all documents have the applicant’s name and correct address.

  • Submit everyone’s W-2s or tax forms (1040, 1040EZ, etc.) for income verification.

  • Read application completely.

  • Upload all necessary documents to your application. 

  • To clarify any details, provide additional explanation(s) in text boxes or use the messaging tool.

    • Items requiring additional explanation:

      • Addresses on your identification, pay stub, unemployment correspondence, etc., that are different from the address on your lease.

      • A name on a lease that is not reported as a member of the household and for whom no income or identification documentation is uploaded.

      • Income calculations that are not supported by the documentation that is uploaded.

      • The source, amount and dates covered by any previous COVID relief funding that you received.

  • Provide all landlord information (name, address, e-mail, etc.). Do not put applicant’s information in the landlord fields.

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